Plus Plan
An elevated support tier for busy teams
Advanced, hands-on guidance, only if you need it.
Created for those looking for a more strategic, hands-on partnership — with dedicated guidance, intranet audits, proactive optimization, and priority support to keep their intranet performing at its best.
Ideal for organizations that:
Find themselves paying for professional services
Assisted upgrades and expert support are included in premium plus.
Want to future proof their Intranet Team
Ongoing training and onboarding included for ever changing teams.
Need on-premise hosting but want more support
Get 12 months of elevated support free
When you launch 3.0 by June 2026, get automatically upgraded to premium plus for FREE.That's a minimum of $6000 in savings.
Get started now before prices increase.
Take advantage of these limited time savings
Standard Plan |
Plus Plan |
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Team of CSM's ready to help |
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Dedicated CSM that knows your goals and objectives |
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Unlimited Product Support Tickets |
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Unlimited Technical Support Tickets |
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Basic support "How To's" troubleshooting intranet software |
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Priority Technical & Product Support and direct collaboration (screen sharing sessions, live meetings etc) |
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Self Service upgrades and patches |
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Updates and patches applied and verified with assistance |
Paid Professional Service |
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Intranet Audit |
Paid Professional Service |
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3.0 Migration support |
Paid Service |
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| 3.0 Training |
Paid Service |
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| Ongoing product training and onboarding |
Paid Service |
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Want more information about the different options?
Book a call above and our team can talk you through which plan is best for your needs
Frequently Asked Questions
Will this affect how much I pay for renewal?
Not directly. The Plus Plan is an optional add-on that you can choose to include or remove each year. Your standard maintenance renewal will continue to follow our usual annual pricing adjustments.
For customers who require extensive technical support or frequently use our paid professional services, we may recommend the Plus Plan, as it can help offset the cost of one-off service engagements throughout the year.
What is the difference between a product support ticket and a technical ticket?
A product support ticket covers questions and issues within our standard support scope, such as:
- How-to guidance and best practices
- Bug escalations
- Knowledge base education
- Self-guided upgrade and patch instructions
- New release information and troubleshooting
- Support for cloud customers, where we manage the infrastructure
A technical ticket is any request that falls outside of standard product support and requires deeper, hands-on technical expertise. These typically include:
- Guided upgrade assistance
- Troubleshooting complex on-premise environments
- Server, infrastructure, or configuration issues
- Migrations or environment moves
- Performance optimization or advanced tuning
- Screenshare-based technical investigation or remediation
Technical tickets are delivered through our paid professional services, as they require dedicated engineering time beyond the scope of standard maintenance. More hands-on technical support of this kind is included in our Plus Plan.
I am not ready to launch 3.0. Can I still take advantage of this promotion?
Yes — you can still take advantage of this promotion as long as you complete your 3.0 installation, onboarding, and launch by the end of Q2. If you need more time, we can offer the Plus Plan at a discounted rate in Q3.
Even if you choose not to use the Plus Plan, your standard maintenance plan always includes our self-guided path. This provides everything you need to install, learn, and launch 3.0 on your own, including:
- Step-by-step installation instructions
- Access to our Migration tool and guide
- Self-guided onboarding through our 3.0 Knowledge Base
- Resources to help your team launch independently
Our Customer Care Team can help you determine the best timeline and support model based on your readiness.
I thought 3.0 was included in my annual maintance?
You’re absolutely right — IC 3.0 itself is fully included in your annual maintenance plan. There is no additional fee to access the new version.
What the standard maintenance plan provides is everything you need to upgrade on your own, including installation instructions, our 3.0 Knowledge Base for self-guided learning, and resources to help you prepare for launch.
Where the Plus Plan comes in is support. It’s an optional add-on for organizations that want more hands-on help—whether that’s guided installation, migration assistance, technical troubleshooting, screenshare assistance, or a customized onboarding experience.
